Returns & Refunds Policy

We offer a 30-day returns policy, which gives you additional time beyond your statutory rights to request a return. This means you have 30 days from the delivery date to request a return.

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect.

If you no longer want your purchase and it remains unopened and unused, you can arrange to return it to us within 30 days of receipt for a refund. In accordance with the Consumer Contracts Regulations, video games must be returned in their original packaging and remain sealed.

When your return is accepted, we’ll send you a prepaid return shipping label within 1 business day, as well as instructions on how and where to send your package, we use a Royal Mail tracked service which is accepted at all Post Offices which will give you updates to the item's journey back to use.

To start a return, please contact us by clicking the link or email us at sales@gameraiduk.com, please include your order number, post code when contacting us, this helps us to deal with your request quicker.

Refunds

We will notify you once we’ve received and inspected your return, once approved, you’ll be automatically refunded on your original payment method within 1 business day after the return has been delivered back to us. Please remember it can take some time for your bank or credit card company to process and post the refund, typically this is between 3- 5 days depending on the financial institution.

You will be notified by email about the progress of the refund.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on gift cards or digital downloads or code in the box products

Incorrect or Different Items Returned

If a returned item does not match the product originally supplied (for example: a different game, platform, edition, or condition), the return will be treated as invalid.

Refunds will be withheld until the correct item is received.

If the incorrect item has been sent in error, the customer may arrange for the correct item to be returned.

If the correct item cannot be returned, no refund will be issued.

Any costs associated with returning the incorrect item back to the customer are the responsibility of the customer.

All returned items are inspected on receipt to confirm they match the original order.

Condition of Returned Items

  • Returned items must be in the same condition as supplied.
  • New & sealed items must remain unopened and unused.
  • Items returned opened, used, damaged, or substituted with a different product may be refused or partially refunded up to 50% of the sold price depending on condition.

Disputed Returns

If there is a discrepancy between the item supplied and the item returned:

We will contact the customer to resolve the issue.

Clear photographic and dispatch records may be used to assess the return.

Refunds will remain on hold while the return is under review.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Nothing in this policy affects your statutory rights under UK consumer law.

Updated 21/07/2025